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Why We Write Tickets

Published: May 04, 2017

Shared with my team the other day in Slack …

Why we write tickets

  • So if we get sick, a teammate can help us out
  • To help us decompose our work into small pieces
  • As a placeholder for a real-life conversation
  • To keep track of how we resolved the issue
  • To make our standups effective
  • To point out dependencies
  • To reflect on the mix/makeup of our work during retros
  • Self-discipline. Don’t take on too much. Try to do one thing at a time Why we DON’T write tickets
  • To track our time
  • To compete with other team members
  • To show managers we’re busy
  • To make managing people possible
  • To report status, or % complete
  • Because Jira is fun to use
  • External discipline 1 OF0R5473NbZxCwLGXh5j2g 1 0hqOaABQ7XGPT OYNgiUBg 1 Vgw1jkA6hgnvwzTsfMlnpg 1 gKBpq1ruUi0FVK2UM I4tQ

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